Beyond Disappointed

<p>I am extremely disappointed and discussed with Nu Metro Clearwater Mall and that is why I only watch movies at a Ster Kinekor - wel done Nu Metro for ****ing me off when I wanted to give you the benefit of the doubt after 5 years.</p> <p>I get little to none time for myself as a single parent with a primary school child as well as working full time. The staff at the sales counter were extremely friendly and that was the best part. Myself and a friend had little time for ones and we planned on going to watch "50 Shades of Grey Darker". We arrived at the cinema at 13:50 and try to book for the 14:15 movie when there was a power failure - we explained that we got just enough time for the movie and they assure us it won't happen again. We even desite to go the extra mile and book our selfs in to the VIP cinema. There we order and pay - they don't tell us the move start and we all sit in the lounge (we were 11 people in this specific time slot and movie). Then suddenly at 15:11 we have a power failure again and eventually you here sounds from all the other cinemas except ours. So everything starts working and they skiep a a bit of the movie, we complain and the rewind - again they ensure us it won't happen again and they can't explain why other cinemas carry on so quickly with there movies. After a while we heard a loud snorry and whalla, one of there staff members is sleeping very coast in a lazy boy taking all the attention from the movies. Around 16:09 again we had a power failure - I assume it was the manager that came in and we ask him if we can rather get our money back, he just said "it is the centers power , sorry" again we wait and here all the cinemas movies playing and not to waist R125 for the movie we sit. The movie finished at 16:59.</p> <p>We were late for our kids and looks like bad parents and all we wanted to do was watching a movie (which is not sutable for children and have some time to us selfves). But then who else will care and understand. The staff are all just standing around and looking - they won't care because they are not the ones paying to watch the movie, just doing as little as possible to urn there sallary.</p> <p>I am so furious and anger that I can't even say that I have enjoyed a VIP lounge movie and for that money it was a shame that the only think anyone could say was "sorry".</p> <p>BEYOND DISAPPOINTED AND DISCUSSED WITH NU METEO - THEY WILL NEVER EVER SEE ME AGAIN (excellent way to waist a R200+ per person outing)