Bad Service from Nu Metro

Yesterday (6 April), I purchased tickets for the 2pm movie online. Thinking the movies would be busy and I wanted to avoid the queues. Nowhere did it tell me that I would have to stand in a queue to get the tickets before purchasing. The online purchase process took about 20min. When I got there, I had to stand in the queue for another 20 min, before I could receive my tickets. I then had to fight with them, so as not to stand in another queue to get my 3D glasses. The manager at the cinema, just did not care about my frustration, and told me I was welcome to post a complaint on Hello Peter. As a result, I missed the beginning of my movie, and did not have enough time to buy my kids refreshments. What was more annoying was that the online system only allows you to buy adult tickets. So I paid more money for worse service. It was pathetic. What made me even more peeved was the fact that this was my son's first movie experience, and I was unable to make it as special for him as I wanted to. Nu Metro, what are you going to do to address this grievous wrong?