Bad Service

I still can't describe the terrible service we've received at Nu Metro Canal Walk today . We were standing in the quee and when it was our time to approach the cashier she closed her till and said she'll be back in 5minutes..I was shocked and couldn't believe what was happening, how can you close your till when you have a line of customers right infront of you??? We continued standing in the quee and everybody started moaning because there was no movement happening in our quee, and the other two cashiers were only helping customers in their lines. I then asked the one cashier where our cashier has dissapeard to and she rep**** that the cashier went to go drop her money on the other side of the cinema. I then asked to speak to a manager or supervisor and was ignored by the cashier who just continued to help her quee . I was livid to say the least. Everyone was moaning because we standing in a quee without any assistance. I then asked the second cashier to get me a manager or supervisor because I was not planning on standing there the whole day, meanwhile the movie has also started and my child became impatient . The second cashier then left her till to go get a manager/superviso(also on the other side) then there was only 1 cashier operating, and only helping her quee, and 2 lines were left standing without anyone helping, there was one cashier in the corner without customers but he didn't assist us because his only selling "The Avenger Promo" Now you had 2 quees with unhappy customers. .....Finally our cashier appeared and when I asked her how she can leave her till while there's customers waiting to be served she sarcastically rep****"good afternoon!" and started giving me attitude, then she started singing to the music that was playing in The back ground .The 2nd cashier also arrived with a guy who she referred me to as the manager but when I started to complain he said his not the manager of that side but the manager of "the other side" OMW I could not believe my ears, and he turned around and made his way to the "other side"The cashier then continued to help me but because she was signing she wasn't paying attention to my order, I told her the one meal should be upsized but instead she gave me regular, I then had to remind her that I asked for upsized,she didn't even thank me at the end of the transaction but continued singing and dancing. I cannot believe this is the kind of service that's renderd at your branch.The name of the cashier is Danielle Conradie I couldn't get the name of the manager because he left in a hurry to go to "the other side"