BAD CLIENT EXPERIENCE

hi Team, i tried to find an email add to send the compliant to instead of resorting to HelloPeter, no luck, sorry. <br> Went to see the movie Bajrangi Baijaan on Sunday morn. <br> First time visit since Nu Metro has come to us, what a disappointment. A movie that was to start at around 10:15am only started around 10:45. That too after 3 x patrons (including myself) went to ask what was going on, and each time they assured us the movie was going to start shortly. One patron even commented this is the reason they rather go to other movie houses, even though it is a distance. I defended Nu Metro, advising that this is not the service Nu Metro offers. And explained that Nu Metro h/o is not even aware of the shoddy service their Manager at this branch is providing.<br> <br> I would like an investigation re what was the issue on Sunday. This Manager failed to also reassure us that he was personally attending to the delay in start, no empathy, no apology. He definitely is not promoting the Nu Metro brand in a positive light and clearly cares fickles about Client Experience. <br> <br> Await your response in this regard.<br> <br> email address: [Email Removed]<br>