After I made a STUPID error, Nu Metro seamlessly helped me fix it!

Last week, in my haste to book movies online at (what I thought was the Randburg Waterfront), I booked tickets to see The Lion King at the V&A Waterfront. When Nu Metro sent me my tickets via email (which automatically added the event to my calendar), I realised the address provided was in Cape Town. As I am in Johannesburg, I thought that would be a very expensive (and long) movie trip.

I called NU Metro customer services and explained my error. Nompilo Moyo was absolutely fantastic! She explained that they could process the refund either if I provided them with an alternative booking, or once the event had passed, and they had confirmation from the local cinema that the tickets had not been used.

Suffice to say, I did not use the tickets over the weekend. 3 days later, Nompilo sent me the proof of refund! In all her dealings with me, Nompilo was polite and professional, exactly what I expect from a Customer Service agent. Thank you for meeting my expectations! You have made it really easy to deal with your organisation.