Account debited but tickets not issues. Unable to get a refund without a bank statement

On the 27/12/2022 at 19:24, my Absa account was debited when I attempted to purchase tickets from the self-service terminals at the cinema. The transaction was successful and has already been debited to my current account. The transaction is no longer pending. I did NOT, however, RECEIVE THE TICKETS and as a result, did not see the movie; AVATAR in 3D. NuMetro (Canal Walk) insists on getting a copy of my bank statement to show prove that the transaction was processed successfully, and for their "audit purposes". Well, they are NOT getting my bank statement. They may NOT ask for this as they are not a Financial Services Provider and my personal bank statement has NOTHING TO DO WITH NU METRO. Are your financial systems that inferior that you cannot establish that this transaction was debited and NO TICKETS WERE ISSUES. I just want my refund. End of story. Kindly process a REFUND in the amount of R155-00 for a successful purchase but failing to issue the tickets. On the 27/12/2022 at 19:24, Absa Card number 4698 **** **** 5491 was used to debit Absa current account 41** *** *44. CHECK YOUR OWN RECORDS AND FORGET ABOUT ME GIVING YOU A BANK STATEMENT. That is not going to happen. POPIA! Heard of it? When might I expect the refund?