A "Laughing" Matter

<p>On Monday, 20 March 2017, my husband and I decided to go to the movies, for some bonding time, on our 7 year anniversary. We rarely get time alone and just wanted a relaxing evening.</p> <p>We went pass Nu Metro Cinemas at Canal Walk prior to us going for supper to confirm our movie and time of movie. During supper we purchased our 3D discounted tickets online via the Getmore Club from CellC.</p> <p>The trouble started when we arrived at Nu Metro, first we were told that we cannot attend the movie Kong in 3D that we wanted, as they do not accept discount movie tickets for what we now heard the movie was playing in the "VIP" section, a first that we hear that there are now differently priced 3D movies. After putting up much fuss, as nowhere in the ticket purchase with CellC were we informed that our tickets only covers certain 3D movies at Nu Metro, we then queried what 3D movies we could purchase with out "discount vouchers". The staff laughed at us, telling us we could watch some Rock movie (a kiddies movie). The staff found this situation quite hillarious. I in turn requested the attention of the manager, who I thought would take the matter more seriously, but instead the manager just kept blaming CellC.</p> <p>My husband and I then, wanting to watch Kong, decided to purchase 2D tickets, as it seemed the manager was nonchalant about the matter. After purchasing the 2D tickets, and going back to the counter for our NuMetro tickets, we were told that NO, we could not use the :discount vouchers" for Kong in 2D as this was playing in Cinema Extreme (or something like that). </p> <p>At this point I was past furious, voicing the fact that the timetable was not clear, no clear indication that the movies are playing in these now new higher priced cinemas (at ridiculous prices), that nowhere does it say that discounted tickets will not be accepted, that we will now be losing the cash for paying for x2 3D tickets and x2 2D tickets as I don't want to go to a movie I really don't want to see . The manager, I guess, wanting to quieten me, THEN decided to allow us tickets for the cinema Extreme.</p> <p>My compliant is in relation to the fact that firstly between CellC and Nu Metro the contract of discount vouchers should be clearly communicated to customers and not made the customers issue. Staff laughing at customers should not be, and is so unprofessional. Further I would like to know what happens to the fact that I paid for x2 3D tickets and x2 2D tickets, but the tickets we got were at R0 cost?</p>