What the actual ***....

Dear NuDebt Management,

I am writing to express my deep frustration and disappointment regarding my Telkom account and the unjust blacklisting that has been placed against my name. I demand an immediate and clear explanation for this situation.

I terminated my Telkom account in January 2025, with February 2025 as my final billing month. My February debit order was successfully processed, and all payments were made in full. However, just two working days later, I received a call from NuDebt Management, claiming I had an outstanding balance.

Despite my efforts to clarify the matter, I was spoken to unprofessionally and even threatened with an additional debit order deduction. At the end of February, two debit orders were processed for the same amount, which led me to reverse one of the transactions manually. When I later contacted your team, I was assured that my account was fully settled.

To my shock, I have now discovered that I have been blacklisted by NuDebt Management despite meeting all my financial obligations. This is completely unacceptable and has severely impacted my financial standing.

I demand an immediate explanation for:

Why my name has been blacklisted despite my account being settled. Why I was misinformed that my account was cleared when it was not. What steps NuDebt Management will take to rectify this wrongful blacklisting and remove it from my record immediately. This matter requires urgent attention, and I expect a written response with a resolution without delay. If this issue is not resolved promptly, I will escalate it to the Ombudsman and relevant consumer protection authorities.

Awaiting your immediate response.

Danielle