Unauthorized Debit of R5000 by Nu Debt management on the 31.03.2026 refusing to refund-

Unauthorized R5000 Debit by Nudebt Management on 31/03/2026 – Refusing to Refund

On 31/03/2026, Nudebt Management debited R5000 from my bank account without my authorization or consent.

I have an existing payment arrangement with Nudebt for R100.00 per month. I previously informed an agent from their company that I am unemployed. I never agreed to or approved a R5000 debit.

Telkom has confirmed to me in writing that the debit order was processed by "Telkom collection Nudebt" and that the debt is mandated to Nudebt for collections. Since 31/03/2026 I have repeatedly requested a refund from both Telkom and Nudebt, but I am being pushed between the two companies with no resolution.

Critically, the R5000 that was debited does not belong to me. The bank account is utilized by a family member and they were relying on those funds. This unauthorized debit has caused severe financial distress and inconvenience.

I have formally requested that Nudebt: 1. Immediately refund the full R5000 to my account, and 2. Provide call recordings or written proof showing that I authorized a debit for R5000 on 31/03/2026.

To date, Nudebt has failed to provide any proof of authorization and has not processed the refund.

I have now escalated this matter to the National Credit Regulator and the National Financial Ombudsman.

I expect an immediate public response from Nudebt Management and for the R5000 to be refunded within 24 hours.

All I require is that the refund be done asap