UNAUTHORITSED DEBIT ORDER TELKOM 8ta Ticket Received - TELKOM DEBIT ORDER ***

<p>I have had problems with Telkom 8ta debit order payments on and off from March 2016. I then pay them manually and then they still do a double debit order later the month. On 15 November 2016 Nudebt debited my account on behalf of Telkom for R598.00 after I have made a manual payment to Telkom on 3 November. I contacted Telkom and was told that Nudebt has to reverse the debit order. On contacting Nudebt they just say my account is R0 balance. I try and explain to them what the problem is and wrote the following email on which they responded and said consultant will contact me within 24 hours. Upon phoning them once again today they expect me to go to the bank and do the reversal myself!!! At my cost!</p> <p>Good day</p> <p> </p> <p>I refer to our telephone conversation this afternoon regarding the unauthorised debit order for the amount of R598.00 ref. no TELK ********** 17Z161115.</p> <p> </p> <p>Attached please find the proof of payment which I made to them on 3 November 2016. There seem to be a problem on their side with their debit orders because the debit orders was not send back by the bank as unpaid. Please reverse this debit order for R598.00 a.s.a.p.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>JAJ MOOLMAN</p> <p>Their response</p> <p>Dear Belinda Moolman,<br /> <br /> We would like to acknowledge that we have received your request and a ticket has been created.<br /> A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).<br /> <br /> To view the status of the ticket or add comments, please visit <br /> https://nudebt.freshdesk.com/helpdesk/tickets/20160<br /> <br /> Thank you for your patience.<br /> <br /> Sincerely,<br /> Nudebt Support Team</p> <p>I am so frustrated by now and have phoned the bank to reverse the amount and I will have to pay the costs just to get my money back.</p> <p> </p> <p> </p>