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nicolette D
1 reviews | Active since Mar 2015
18 Mar 2015, 22:22
unauthorised debiting of bank account
Who are Nudebt? I have not received any communication from them yet they debit my bank account unauthorised. On investigation, they are contracted by autopage who have mucked up my account and handed me over to nudebt management, wrongfully. My account seems to be rectified at autopage but still nudebt put through unauthorised debits on my bank account. When I called their customer service line they can't find any details pertaining to me. When is my account going to be credited? Can someone please tell me. Who gives you permission to debit my account when it suits you without any communication of any sorts?
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Replies (1)Nu Debt Management's replyOfficial
31 Mar 2015, 09:18Hello ****sonfam,
We acknowledge the receipt of your complaint.
Please be advised that NuDebt Management (Pty) Ltd is a debit order service provider for Altech Auto page.
We receive handover files from Altech Auto page to debit ,these accounts are handled by our Administration department and not by call centre.
Which is why the call centre was unable to trace your account on our system.
For more information on the debit order running on your account kindly contact Altech Auto page on *** .
Kind regards
We acknowledge the receipt of your complaint.
Please be advised that NuDebt Management (Pty) Ltd is a debit order service provider for Altech Auto page.
We receive handover files from Altech Auto page to debit ,these accounts are handled by our Administration department and not by call centre.
Which is why the call centre was unable to trace your account on our system.
For more information on the debit order running on your account kindly contact Altech Auto page on *** .
Kind regards
Nu Debt Management's reply31 Mar 2015, 09:18
Official
Hello ****sonfam,
We acknowledge the receipt of your complaint.
Please be advised that NuDebt Management (Pty) Ltd is a debit order service provider for Altech Auto page.
We receive handover files from Altech Auto page to debit ,these accounts are handled by our Administration department and not by call centre.
Which is why the call centre was unable to trace your account on our system.
For more information on the debit order running on your account kindly contact Altech Auto page on *** .
Kind regards
We acknowledge the receipt of your complaint.
Please be advised that NuDebt Management (Pty) Ltd is a debit order service provider for Altech Auto page.
We receive handover files from Altech Auto page to debit ,these accounts are handled by our Administration department and not by call centre.
Which is why the call centre was unable to trace your account on our system.
For more information on the debit order running on your account kindly contact Altech Auto page on *** .
Kind regards
