UNAUTHORISED DEBIT ORDER

My Telkom account ran behind as I was unemployed due to retrenchment. Telkom handed my account over to Nu Debt whom I made a payment arrangement with MANAGED TO SET IT UP NOT ONLY INCORRECTLY BUT ALSO NEGLECTED TO NOTIFY TELKOM THAT AN ARRANGEMENT WAS MADE. Telkom then debited my account with R 2000. I have contacted both Nu debt as well as Telkom to dispute the unauthorized debit order after a payment arrangement was set up HOWEVER NOT Nu debt or Telkom is able to advise WHO debited my account and WHY since a debt order/ payment arrangement had been made. BOTH PARTIES ADVISED THAT IT WAS THE OTHER - I have been sent from pillar to post, promised call backs from managers, advised the matter was escalated, none of which was done. I am now R 2000 out of pocket and more than R120 worth of airtime wasted ON NU DEBT and no one can account for the fees that has been debited. DO NOT OPEN ACCOUNTS WITH TELKOM AND DO NOT MAKE PAYMENT ARRANGEMENTS WITH NU DEBT !

NEITHER OF THE 2 KNOW WHAT THEY ARE DOING.

1 STAR RATING IS WAY TOO MUCH FOR THEM!