CG
Chivi G

1 reviews | Active since Apr 2014

30 Mar 2016, 15:44

Threats when our questions remain unanswered

In reference to our previous complaints on hello peter, and questions regarding our closed Telkom account, Telkom has still failed to deal with our concerns.<br> <br> Instead they enlisted two debt collection companies to hound us. We sent all the documentation to Nudebt Management, regarding when we requested the closure of this account and how it can not be aligned to what we are expected to pay. They simply ignored our questions, and the records we requested and sent us this threatening message:<br> <br> (Part of message)<br> <br> This is a FINAL reminder that should suitable payment arrangements not be received by our offices within 24 (twenty-four) hours or before close of business, tomorrow:<br> <br> -Further legal costs/penalties may accumulate on your account;<br> <br> -Legal action may be initiated;<br> <br> -Details of the non-payment of the account may be reported to the CREDIT BUREAUS by our client, which can adversely affect your credit rating.<br> <br> We can not be expected to pay blindly for a service we closed and did not use. Please ask your client Telkom to justify their invoice, against what we have presented in terms of closure of this account!

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Replies (1)
Nu Debt Management
Nu Debt Management's reply04 Apr 2016, 16:41
Official
Hello ChiFox,

We acknowledge the receipt of your complaint.

Please be advised that you cancellation dispute was escalated to Telkom for investigation.

We will revert back to you once response received.

Kind Regards

NuDebt Management (PTY) Ltd