TELKOM & NuDebt - Exceptionally poor customer service

Magdalene Buys - Customer Service at the company is non-existent. I have a query with them regarding my Telkom account which i settled last year February. After the settlement of my account after being handed over by Telkom it was communicated to me by NuDebt that they would liaise with Telkom to ensure that my contract was cancelled and no further billings were to be made against me. I made contact with Telkom requesting confirmation of this which i did not have as i took it for granted that Telkom having engaged NuDebt they had all the trust that they would handle their matters efficiently. I have since called NuDebt on several occasions requesting that this is resolved as it is affecting my credit rating negatively. She promised to get back to me and am still waiting.