Telkom account wrongly handed over to Nudebt – account not in arrears

I am lodging a complaint regarding my Telkom account, which has been incorrectly handed over to Nudebt for collection.

My Telkom account is not in arrears and is fully up to date. I therefore do not understand why my account was referred to a debt collection company.

This incorrect handover and the sharing of false information places my credit record at risk, which is extremely concerning. I should not be negatively affected or listed for an account that is not in default.

I request that this matter be urgently investigated and that I be provided with: • The reason my account was handed over to Nudebt, and • The outstanding balance being claimed (if any), together with a detailed statement.

I also request confirmation that the account is placed on hold while the matter is investigated, and that no adverse credit listing will be made, or that any incorrect listing is removed immediately.

I would appreciate urgent assistance in resolving this matter.