Subject: Urgent Complaint Regarding Unprofessional Service from Nu Debt Management

I am writing to express my extreme dissatisfaction with the services provided by Nu Debt Management. Despite promptly settling the outstanding amount as per their request, I have encountered numerous issues that have left me frustrated and dissatisfied.

I have repeatedly requested my paid-up letter, as promised on three separate occasions by Jeanette, the manager. However, to my dismay, the promised documentation has not been received. This lack of follow-through is unacceptable and reflects poorly on the professionalism of Nu Debt Management.

Furthermore, I have attempted to seek assistance via email and WhatsApp, but my efforts have been met with silence. It is disheartening to experience such unresponsiveness, especially when the contact number conveniently provided seems to be of little help.

Additionally, I find it concerning that Nu Debt Management is quick to incur fees without providing the necessary support and services that customers rightfully expect. This not only undermines trust but also raises questions about the ethical standards and transparency of the company.

I urge you to address these issues promptly and provide the necessary documentation without further delay. I expect a resolution to this matter and an improvement in the communication and professionalism of Nu Debt Management.

Extremely unhappy!