AS
Antoinette S

1 reviews | Active since Nov 2012

08 Oct 2015, 12:46

Still receiving sms messages on paid up account

I have paid my x-rays account in full in May 2015, sending proof of payments on various occasions. I still receive messages that I owe money on this account. Last week I phoned, the lady I spoke to said they will phone me back, no one returned my call. On 6 October 2015 I received a message that I owe money. Today, 8 October 2015, I received another sms claiming that I owe R 304.10. I once again phoned, this time I was told I owe R 154.10, as they are using two different systems. How on earth can you run a business using two different systems that shows different amounts owing. The account was settled in full on 25 May 2015, there is absolutely no amount outstanding. I was told that they will give the information to the credit department, and if they are able to locate the payment, they will allocate it to my account. I am furious!!

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Replies (1)
Nu Debt Management
Nu Debt Management's reply09 Oct 2015, 16:55
Official
Hello Antoinette001,

We acknowledge the receipt of your complaint.

Please be advised that we have confirmed your payment with Diagnostic Radiological Services .

Your account has been confirmed as paid up ,paid up letter was sent via e-mail for your perusal.

We apologize for the inconvenience caused.

Kind Regards

NuDebt Management (Pty) Ltd