************, ****ty business ethics

I purchased a phone from Telkom on the 6th November 2018 and it was working fine for the first 3 months. Once it went to the new year, I was experiencing problems where I could not use my network in any way. I could not use my data or even make phone calls because there was no signal in any way. I contacted Telkom and explained my situation to them and they sent out technicians to assist me and find out why I am not able to use my service provider. They were not able to assist me as they advised me there was no cell tower belonging to Telkom that was in my area. I logged numerous amounts of cases with Telkom to have the problem sorted and it never did. Around the beginning of every month, I would get case numbers telling me my query is being attended to but it never was. After I was informed about this, I then stopped paying my phone from February 2019 as I could no longer use my service provider within the area that I am living in. Telkom then contacted me to inform me that I have to pay the balance of my phone that I am still owing. I informed them that I wanted to cancel the service provider but still pay for the phone. It was agreed upon that I would be paying for my cell phone itself without the service provider, as I have emails to prove it. Within the month of October of this year, I was sent a message telling me that I was handed over to a debt management company for not paying my phone and I was now blacklisted without even being informed from Telkom themselves. I contacted this debt management company by the name of Nudebt Management and I spoke to a consultant by the name of Ovayo. She told me that I do have an account with Telkom that needs to be paid off in order for me to be cleared. What is strange is that I have not heard of such a company and online, as there are various reviews on HelloPeter saying that this company is a **** and that people have been handed over to this company for the same issue. I am not happy with the fact that this company could be a **** and that I am paying my hard-earned money to clear my name and to pay an account that could not even be real. I would like someone from Telkom to contact me so that I can resolve the matter of paying my account with them instead of paying some ***** company. I need this matter to be sorted out as soon as possible because I am tired of companies pushing me around to pay my phone account.

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