Review for Nu Debt Management

I’m very disappointed with the poor service I’ve received from Nu Debt Management. Even after submitting my paid-up letter from Vericred Collection and MTN for my phone insurance, my name has still not been cleared. I’ve emailed several times and spoke with Millicent, who acknowledged my documents, yet my account remains open in their system. Vericred confirmed that the account was closed in August last year, but Nu Debt has failed to update their records. This ongoing issue and lack of communication feel like harassment. I keep getting calls from their agents and I have to explain the same thing over and over. It's like they want to find a reason for people to continue paying. Poor service delivery 😤