requesting paid up letter and removal of listing

Dear NuDebt Management,

I have been attempting to contact your office for the past two months regarding a payment arrangement and the issuance of a paid-up letter. Unfortunately, I have not received any response to my emails, and your landline system is automated, which consumes airtime without connecting me to a representative.

I have already settled the account in full, as per the certificate of settlement issued by MTN Legal. I have sent proof of payment to both MTN Legal and your *** email address, but I have yet to receive any acknowledgment or feedback.

I urgently require:

A paid-up letter confirming the account has been settled. Removal of my name from the credit bureau records. Please assist me with this matter as soon as possible. Your prompt attention will be greatly appreciated.

can some please assist, will escalte the matter to : ***