Request for Refund – Duplicate Payment on MTN Account Dear Hello Peter Team, I am writing to bring to your attention an erroneous debit that occurred on my MTN account after I had already settled the outstanding balance

Request for Refund – Duplicate Payment on MTN Account Dear Hello Peter Team, I am writing to bring to your attention an erroneous debit that occurred on my MTN account after I had already settled the outstanding balance. *Details of the payment* - I have been repaying my MTN debt in monthly instalments of R 400 via Nu Debt, due on the 26th of each month. - By 20 November 2025 the remaining balance was R 6 590.92, which I paid in full on the same day (proof attached). - On 26 November 2025, Nu Debt again deducted R 400 from my account, even though the account had been settled. Since then I have contacted both MTN and Nu Debt to rectify the situation. MTN advised that the account had been handed over to Nu Debt, while Nu Debt has been processing my refund request. I received an email from Nu Debt on 1 December stating that the query would be resolved within 14 working days, but the refund has not yet been received.