*** EXTREMELY BAD SERVICE!! NON ALLOCATION OF PAYMENT!!!

Frustrated and extremely angry with Nu Debt Management. My MTN account was handed over to them, which I paid in full on 11 June 2024. I sent the proof of payment and they acknowledged receipt of the email. Up until today 19 August 2024, after numerous emails and phone calls, my money has still not been allocated. Instead of the payment being allocated, the amount is getting more. Which I will not pay!! On Wednesday 14 Augus 2024, I spoke to one of the agents with the name Lebo, who said If I want to speak to a manager I will have to get into my car and drive to their offices!!! After refusing and holiding on for about 25 min, I spoke to a Manager who promised to get it sorted by Friday 16 August 2024 and she will phone me to advise that it was sorted, with no success!!! No phone call!!! No allocation of my money!!!! And another month will probably pass!!! This negatively influences my credit score, because Nu Debt Management can't do the job they get paid to do!! I will go as far as to complain on every social media platform where possible, and also lodge a complaint with the ombudsman. Not sure how difficult it is to allocate payment to the account that has been handed over to you!!!