Really Bad Service

My LTE account was suspended on 12 June 2015 due none payment for the first time since activated, on the 25th of June an amount of R938 ,which is double the amount, was deducted by Nudebt from my account without advising me of this... After trying to call them(Nudebt) and sending an email from their site, still no response. Calling telkom call centre is such a waste of time because payment doesnt show on telkom side there is nothing they can do. Today monday 6th July 2015 my account still not active but telkom just sent in a mail to ask whoever to activate my account. I lost -18GB due to this which i essentially paid for is now lost. Nudebt is a department of Telkom but no-one can get hold of them. I think this service sucks!! If this happened all the time i would have nothing to complain about but it doesnt.