Professional escalation required: System and Communication Failures Leading to Ongoing Harassment (even after payments made).

I am extremely disgusted with the way Nu Debt Management has been handling my "account." Despite having made a payment (exceeding the amount due to the hospital I originally owed), I am constantly bombarded with emails and calls demanding payment. This is harassment and completely unacceptable.

I have repeatedly asked for a manager to call me back, but this request has never been honored. I have also tried using their online web tool to make arrangements, but the system failed to send me the required DebiCheck authorization. When I refused to continue making arrangements until this was resolved and asked for proper communication from their managers, my requests were ignored.

Instead of assisting me, they continue to harass me daily with phone calls and emails, even though I have proof of payment. This company shows a lack of professionalism, poor customer service, and no respect for their clients.

I think that this company needs to be investigated for exploitation and harassment!