Poor Service, Delayed Refund, and No Accountability

NuDebt – Poor Service, Delayed Refund, and No Accountability

I am extremely disappointed with the service I have received from NuDebt.

Earlier this year, NuDebt contacted me regarding an account they were collecting on behalf of ER Consulting. I acknowledged the debt and honoured the payment arrangement we agreed to.

However, on 20 May 2026, NuDebt debited an additional R500 from my account that was not part of the agreed payment arrangement. When I contacted them, I was instructed to complete a refund request form and provide supporting documents, including a bank confirmation letter and ID copy, which I did promptly.

Since then, I have had to repeatedly follow up via email and phone calls just to get updates. Emails have gone unanswered, staff have been unhelpful, and on several occasions I was transferred between departments or disconnected during calls.

I also requested confirmation that my account had been settled, but was sent a letter containing completely incorrect information. When I pointed out the error, my emails were ignored.

The most frustrating part is that after weeks of following up, I was recently informed that my refund request had only been sent to ER Consulting on 10 June 2026, despite me having submitted all the required documentation weeks earlier. I was then told to follow up directly with ER Consulting, even though NuDebt processed the debit, requested the documentation, and handled the refund process.

The lack of communication, accountability, and professionalism has been shocking. Customers should not have to chase a company for weeks to recover money that was incorrectly debited from their account.

I am still awaiting my R500 refund and proper confirmation regarding my account.

I hope NuDebt will take responsibility for this matter and resolve it urgently.