Pathetic waiting time for feedback!!!!

During November 2014 I was notified by NuDebt that I had to pay an overdue amount on my TV Licence. This was after I forwarded an affidavit to the TV Licence stating that my TV set was ****** and I wanted to cancel my TV Licence, only to find out that I had to complete another form and then forward it back to them. I then forwarded these documents to Veronica Raedani (using the fax number she gave me) only to find out she NEVER received the documents and that now all of a sudden she wasn't fami**** with the fax number. (REALLY?) So it was forwarded AGAIN, like I sit next to a fax machine all day!!! After confirming that she received the documents, she said she would get back to me once she has feedback from the TC Licence Dept. (Keep in mind, this was December 2014) 22 June I sent her ANOTHER email, asking if there was any feedback. Guess what????? STILL NO REPLY!!!! How long does it take to respond to an email??? FYI 2 other people (Elaine Jack