Pathetic attitude from staff who never want to help

Payment was made middle of July. There is such poor communication with Nu Debt. When I called in to inform them that I had made the payment to ER Consulting and they would need to confirm this with ER Consulting I was told that I need to make the call and send the email. Why must this be done by me when it's their job to keep each other updated. I received emails and sms's every single day to make this payment which was already made. Each and every person I spoke to At Nu Debt had such a pathetic attitude. Nu Debt you need to upskill your staff on Customer Service and they need to actually do their job.