1 reviews | Active since Oct 2014
PATHETIC-
I AM SO FEDUP OF GETTING/ BEING TREATED AS IF I OW THE CALL CENTRE AGENTS- PLEASE CHANGE YOUR **** ATTITUDE WHEN CALLING MEAGAIN FROM NU DEBT MANAGEMENT CALL CENTRES!!!!!!<br> <br> I DO NOT HAVE TIME FOR CALL CENTRE AGENTS WITH BAD ATTITUDES- CHANGE YOUR JOBS IF YOU ARE UNHAPPY!!!<br> <br> PATHETIC AGENT THAT JUST CALLE DME NOW- I'M SURE ALL CALLS ARE BEING RECORDED FOR QUALITY CONTROL PURPOSES!!!!! PLEASE TRAIN YOUR STAFF NU DEBT MANAGEMENT- OR GET SOMEONE MORE PROFESSIONAL TO CONTACT ME NEXT TIME, AND ALSO PLEASE CHECK YOUR RECORDS BEFORE SENDING ME ANOTHER SMS OR MAKE ANOTHER *********** CALL TO ME!!! GOSH!!!- ALSO PLEASE TRAIN YOUR STAFF ACCORDINGLY- TO KNOW HOW TO ADDRESS A CLIENT!!! CUSTOMER SERVICE IS ACTUALLY VERY IMPORTANT!!!
We acknowledge the receipt of your complaint.
Thank you for bringing your concern to our attention.
We strive to provide you with the best possible service and when you feel that it fails to meet your expectation, it's important for us to know.
Please be advised that we have listen to the call recordings and we did find that the agent was unprofessional did not handle the call well.
The matter was escalated to our HR department and agent was issued with a final written warning.
This above mentioned account was close and revert back to Telkom for any further assistance on this kindly contact them directly.
We sincerely apologise for the inconvenience caused
Kind Regards
NuDebt Management (Pty) Ltd
We acknowledge the receipt of your complaint.
Thank you for bringing your concern to our attention.
We strive to provide you with the best possible service and when you feel that it fails to meet your expectation, it's important for us to know.
Please be advised that we have listen to the call recordings and we did find that the agent was unprofessional did not handle the call well.
The matter was escalated to our HR department and agent was issued with a final written warning.
This above mentioned account was close and revert back to Telkom for any further assistance on this kindly contact them directly.
We sincerely apologise for the inconvenience caused
Kind Regards
NuDebt Management (Pty) Ltd