Nudebt Management (on behalf of African Bank) terrible service

<p>I was first contacted by (system generated message) Nudebt on the 16th of May 2017.</p> <p>I filled in and signed the debit order form instructing them to start the debit order on the 25th ofMay for a certain amount as that is what I can afford at this stage. I also asked them for confirmation of the set up of this debit order. (form sent by Bongeka Mrali). Until today no confirmation of receipt or debit order.</p> <p>I received another email on the 19TH of May still no confirmation of debit order. (System generated email from Kobus Best aka everserv.com). On the same day I received a mail stating my debit order failed, an amount that was R175 more than I instructed as well, due to my bank account not existing. After confirming my bank details, that was correct, and sending a bank account confirmation letter still no confirmation of the debit order, being in place, but I did receive an Automated message saying my email was received.</p> <p>I then tried to do it online as they give you the option on the mail but it refused to accept my amount or my reference number given.</p> <p>On the 23rd I received the same message offering discount on the account from “Kobus” again. Still no confirmation.</p> <p>On the 25th no debit order went off,</p> <p>On the 26th I received an email stating I did not honour my agreement and need to pay urgently. WHAT HAPPENED TO THE DEBIT ORDER I AGREED ON?</p> <p>On the 29th I received a mail saying a Handover instruction was received.</p> <p>Today 8th of June I received a mail that “Kobus” instructs a “Santie” to proceed with Pre-Legal action and make sure that legal fees are added to my account as I failed to respond and they could not make any contact with me. REALLY?</p> <p>I responded to “Kobus” stating that I have been in contact with them over the last weeks and that they were the ones that failed to reply to my messages and if they do that that I will report them to the NCR.</p> <p>Conveniently 2 hours later Bongeka Mrali sent a mail stating that my debit order arrangement has been captured.</p> <p>THIS IS NOT ACCEPTABLE and I refuse to pay any legal fees if there is any as I have all my proof that I did attempt to set up a debit order with NUDEBT.</p> <p>I will rather work with African Bank directly</p> <p> </p>