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Gloria D

1 reviews | Active since Feb 2018

29 Jan 2025, 10:46

NUDEBT MANAGEMENT AND TELKOM REFUSE TO GIVE ME MY UPDATED STATEMENT OF ACCOUNT

I have learned from Telkom that my account was handed over to NuDebt Management. We then entered into an agreement with NuDebt Management of which I have been honouring every month on the agreed upon date (month end). NuDebt Management instructed me to send all the Proof of Payment to their WhatsApp Number and I did. Now Telkom and NuDebt are refusing to provide me with my updated Statement of Account. Instead they are sending threatening messages and emails to me instructing me to come and pay even in the middle of the month. I am sick and tired and want help to get these people of my back. I have phoned them so many times at my expense and in all occasions they promise to update my record and stop the threatening messages. What irritates me more is that, each and every consultant want me to narrate the story from beginning to end and requests the same information I have provided them with. They even promised to send an email instructing Telkom to send me my Updated Statement of Account. They even went as far as insisting that I start to pay into some New Bank Account and I refused and continued paying at Game where I was advised to pay at by Telkom. I have even visited Telkom Sandton and Telkom Eastgate but no help at all. What worries me most is that the so-called NuDebt Consultants could not give me the correct figures that I have paid thus far. Telkom on Facebook, is also useless and referring me back to NuDebt. NuDebt refers me to Telkom. I'm drained you!!!

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Gloria D's update09 May 2025, 09:44
Reviewer Update
I am still receiving poor service and bad treatment from Telkom and Nudebt Management.
1. Nudebt Management is still harassing me with legal action through messages and emails while my account is up to date.
2. This happens despite sending Proof of Payment as agreed after making payments.
3. As per the agreement that Telkom is aware of, I pay R2000 at the end of every month until my account is settled but Nudebt Management harasses me during the month threatening me with legal action.
4. Telkom on the other hand also inconveniences me financially by attempting to debit my account as and when they please.
5. At Eastgate Branch they told me that they could not assist me with canceling the Debit Order, only my bank could do so.
6. When I visited my bank, they told me that it is Telkom that needs to cancel the debit order agreement because it is a third-party agreement. I have since decided to close my bank account since I could not help from Telkom and my bank.
7. Every time the Telkom debit order bounces, I am charged R130.00.
8. Both Telkom and Nudebt Management are in possession of my Proof of Payments, but they refuse to provide me with my Updated Statement.
9. At some stage, Nudebt promised to send an email to Telkom to give my Updated Statement.
10. What doesn’t sit well with me is that Nudebt insisted that I pay in some Absa Account and when I enquired at Telkom Eastgate Branch, the consultant advised me against that and said I should ignore that instruction and stick to my current method of payment. This is my last contract with Telkom. I will also advise anyone who cares to listen against Telkom Contracts...They do not care about customers!!