PA
Patricia A
1 reviews | Active since Dec 2015
14 Feb 2022, 13:49
NuDebt Management and Telkom.
Perpetual harassment by Nu Debt Management supposedly about a Telkom account. I have explained repeatedly that I closed my Telkom telephone account in June 2017 when I got fibre. I have given them a copy of the termination form for Telkom submitted at that time. I went back to my bank statements to show I paid Telkom faithfully each month up to Sept 2017. I pride myself on a spotless credit record. I continue to get these phone calls from Nu Debt Management. How on earth do I get them to stop?
Helpful (0)
Replies (1)0
Replies (1)
Nu Debt Management's replyOfficial
04 Apr 2022, 10:45Good day,
Thank you for bringing your concern to our attention.
We strive to provide the best possible service and when you feel that it fails to meet your expectation, it’s important for us to know.
Please note that we have received your cancellation correspondence and it has been escalated to Telkom.
The account has been closed on our side as per client instruction, should you have any queries do contact Telkom directly on : 10210 or 081 180/183
Thank you for bringing your concern to our attention.
We strive to provide the best possible service and when you feel that it fails to meet your expectation, it’s important for us to know.
Please note that we have received your cancellation correspondence and it has been escalated to Telkom.
The account has been closed on our side as per client instruction, should you have any queries do contact Telkom directly on : 10210 or 081 180/183
Nu Debt Management's reply04 Apr 2022, 10:45
Official
Good day,
Thank you for bringing your concern to our attention.
We strive to provide the best possible service and when you feel that it fails to meet your expectation, it’s important for us to know.
Please note that we have received your cancellation correspondence and it has been escalated to Telkom.
The account has been closed on our side as per client instruction, should you have any queries do contact Telkom directly on : 10210 or 081 180/183
Thank you for bringing your concern to our attention.
We strive to provide the best possible service and when you feel that it fails to meet your expectation, it’s important for us to know.
Please note that we have received your cancellation correspondence and it has been escalated to Telkom.
The account has been closed on our side as per client instruction, should you have any queries do contact Telkom directly on : 10210 or 081 180/183