NuDebt Higher Grade Incompetence

Totally unhappy with the level of incomptetence at NuDebt. They have been assigned the role of recovering money from me after i terminated my Telkom account . I negotiated a reversal of R800, from Telkom, NuDebt has not been able to share a document that confirms what i have from Telkom, and i have shared with them showing the reversal. The amount outstanding after the Telkom reversal, and a debit order i set up for R400 to NuDebt in June, they have thus far been unable to show the payment on any statement. As a result i am subjected to weekly sms claiming an incorrect amount. On the 3rd and 4th of August they ran tow debit orders of R400, and have so far ignored my requests for clarification. The responsible people are never available for calls and as such i am not clear what admin fees Telkom is paying them for through me???