Nudebt and Telkom SOC ( fixed line)

I have been having ongoing issues with telkom with regard to the cancellation of my fixed line services. My fixed line has been cancelled via telkom call centre and months after that I get a bill. After much discussion with telkom accounts department they gave me a final amount owing. This was paid in June 2023 however the accounts department allocated the payment to my mobile account and not to fixed line and failed to communicate effectively. To my understanding this problem was resolved. I then received emails from Nudebt management informing me that Telkom has handed me over. Neither Nudebt Management nor has Telkom has called me or sent me any communication regarding the outstanding bill and they presumed that I have not paid but Telkom approved two of my mobile upgrades. To my understanding if I had a bad account Telkom would have never approved anything services on an outstanding account, but they did. I have have now received harassment emails from Nudebt informing me that Telkom has handed me over and app**** section 129. This is such appalling services. This has now effected my home loan application and no one from telkom or Nudebt is will to listen or assist. This kind of services or service suppliers is ruining the credit reputation of good paying client. They should be reprimanded as if they tabled where turned they would not be very happy. Please can someone assist in resolving my issue

From: Collections @nudebt.co.za

20 November 2023

Your *** Our ***

PER E-MAIL:

Dear Sir &/or Madam

7 (SEVEN) WORKING DAYS NOTICE

1. MSPILLAY, you are currently indebted to Telkom SOC LTD of R 939.87 for telecommunication services, or any part thereof, rendered to you.

2. The material express, alternatively tacit, further alternatively imp**** terms of the agreement. You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement.

3. You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement.

4. Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.

5. Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is now long overdue, and you are hereby notified the above settlement offer is valid for 7 (Seven) Working- / Business Days, Wednesday 29th November 2023.

6. Payments to be made Directly to Telkom Direct Shops, Checkers, Woolworths and Pick & Pay. EFT and Bank Payments using 19-digit references which can be located on the right top corner of your invoices.

7. If status of this account remains the same 7 (Seven) Working- / Business Days, Wednesday 29th November 2023, from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account.

8. You will be entitled to re-instate the agreement (should legal action be taken against you in your nonresponse), by paying to us the total amount payable at that time in order to bring your arrears up to date together with permitted default charges and our reasonable costs of enforcing the agreement up to the date of your payment.

9. Please be advised that this letter constitutes our client’s final request for payment.

10. In the interim, our client’s rights remain reserved in toto.

NuDebt Management (Pty) Ltd WhatsApp: *** Call: *** Email: *** [MID:***:] [LFID:45:] [