Nu Debt Management is *****ulently taking money from clients.

Nu Debt Management has approached me to pay the medical bills of R1030.35 from ER Consulting which the medical aid did not cover. The first contact via email came on the 8th August 2024 with reference ND*** from Nu Debt. I received a phone call where I made an arrangement to pay R300 towards this. I paid R300 as per arrangement on the 8th August 2024 and also confirmed to them on email. I also received an sms notification on 12 August 2024 informing me the same. I continued to make monthly payments of R339.37 to cover the balance of the debt. In total this have offset the debt of R1030.35. On te 5th December 2025 I got an email informing me of the outstsanding balance of R165.42. I paid it the same day and sent them proof of payment. This was to settle the whole debt which I believe was cleared on the 5th December. It is now a shock that after I have settled the bill Nu Debt continues to harass me and put additional costs against this record ND***falsely claiming that I owe them even after paying off the bill. I demanded to see the breakdown of the costs. They have been adding some billing which they claim they have been trying to reach me on wrong email addresses. This was after I settled the account.I sent them the email to confirm the amount owed as i got a different email which i responded to earlier. How is it that few days ago i was told of the R282 amount owed and then it escalated to R400? All of a sudden it escalated to R595.84 after the debt was fully paid. I asked Nu Debt to reverse all of these charges as they were repeatedly sending to the wrong addresses. There was no need to do that because I was paying the debt as per agreed arrangement until it was settled. I was told by their other agent that the last installment was R165,42 which i did last month in December. All these unnecessary letters were not relevant and were used to accumulate the debt. Nu Debt Management have accumulated the account where as the debt was fully paid as per last communication with their colleague. Their employee Nasiphi Gxumisa sent me the itemized billing which shows all the payments I made and sms and letter costs sent even after settling the bill. The letters were even going to wrong addresses and I am *****ulently charged for this. Please fix this as it is an error on Nu Debt Management side and reverses all charges added to my account *****ulently. There was no need for that as I was paying the debt. They are still continuing to add cost to date , even after i gave them proof of payments for the full payments in December. Please tell them to stop.