Nothing but incompetence

<p>I had a netoel account some years ago capped at 15gig at R188 a month. After a year of requesting statements from neotel i was informed my account had been handed over to nudebt. After 3 months nu debt has managed to get me statemnts however they say the do not get a response from neotel regarding my statements that they overcharged me. As per the statments i sent neotel owes me more than i allegedly owe them. So now the question remains, I who am currently working at a debt counsellor and busy doing a debt counceling course under the NCR am all to well versed in the law. I have asked nicely.. spoken to ronald - most incompitent supervisor ive ever met promising feedback then nonthing. Spoke to rose tenjiwa all at nudebt and you cannot assist as neotel your client is too incompitent to respond. So ombusman here we come ? Consumer protevtion act and NCR act aint there for show.</p>