NO ONE IS HELPING ME FROM TELKOM SIDE AND NU DEBT MANAGEMENT

Good day MY NAME IS LEBOGANG RAMARO ,MY EMAIL IS *** / *** . I SPOKE TO LUNWABO AND PALESA RAMAKOAKOA AND I THOUGHT MY QUERY IS TREATED WITH URGENCY . I AM STRUGGLING BECAUSE I AM UNABLE TO WORK TO TO MY MY NUMBER BEEN SUSPENDED. Please kindly help me with this query because I called your collectors department and I spoke to a lady I think by the name Thelma I am not sure , he is not customer friendly and not helpful. I have been taken pillar to post and I am really dissatisfied and disappointed because no one is willing to help me. I use my Telkom wifi to work now my account is suspended and Telkom confirmed that you did receive my payment however it is not allocated on my profile . I understand according to Telkom they told me it might take 7 working days but please I am in need of the wifi , my life is stuck if you can try to help me .

Please see screenshots above. I spoke to Lunwabo in your department he said I must send the screenshots for payment. PLEASE I NEED HELP BECAUSE I CANNOT WAIT FOR 14 WORKING DAYS WITHOUT WIFI SERVICE BECAUSE TELKOM IS WAITING FOR YOU TO ALLOCATE PAYMENT TO MY PROFILE. THIS IS REALLY TORTURE HONESTLY. I WAS DEBITED ON THE 23RD OF AUGUST AND NOW THEY SAYING THEY HAVENT RECIEVED MY PAYMENT. YET TELKOM CONFIRMED THE DEBIT ORDER WAS SUCCESSFUL. I AM SO DISSAPOINTED IN THESE COMPANIES THEY PROVIDE POOR SERVICE AND TORTURE PEOPLE. HOW CAN YOU WAIT 14 WORKING DAYS FOR PAYMENT TO BE ALLOCATED TO MY TELKOM PROFILE, THIS MEANS I HAVE TO WAIT WITHOUT WIFI AND CONNECTIVITY BECAUSE MY NUMBER IS BLOCKED. THIS IS PATHETIC . PLEASE I NEED HELP URGENTLY PLEASE . IF THIS QUERY NEEDS TO REACH OMBUDSMAN OR YOUR CEO THEN IT SHOULD BE.