MTN and their useless debt collector Nu Debt

Surprise, MTN Legal (***) has NEVER responded to or resolved my complaint to them and has now given the debt to Nu Debt to collect from me, still while not resolving ANY of my queries. I have NO interest in Nu Debt or any of the different debt collection agencies that MTN try and get to ****** monies from. My query to MTN remains the same:

1. My Invoice and Statement are being sent MONTHLY to an e-mail address (a*****), despite me asking numerous times after MTN Billing first started doing this that MTN Billing change this (in shop and online via Social Media FB and telephonically). I was told telephonically that my details reflect my correct e-mail address by MTN Customer Services after which I was disconnected as being a waste of their time and told at 55 years of age that I am "too old" to make my payment online, I should visit the nearest MTN Shop. I have provided MTN with my correct e-mail address on numerous occasions and yet they keep sending my invoice and statements to another e-mail address that is a serious breach of personal privacy - And in contravention of every POPI Act that has ever been passed. I do not receive ANY information regarding my own account to my own e-mail address.

2. My account is being charged monthly for itemised Billing *** 12-09-2023 11-10-2023 16.52 and yet I have NO access to any Itemised billing being billed

3. My MTNChoice 8GB *** 12-09-2023 11-10-2023 97.83 - I have NO access to this Data, although I am being billed for it.

4. How do I check my invoices to see what the total billed is and whether it is correct if my invoices are proudly being sent by MTN to another e-mail address and MTN refuses to change it to my e-mail address? This is a contravention of the Privacy Bill that we are ALL subject to living in and operating a business in South Africa.

Let's see how the debt collecting company fares with the queries. I am not holding my breath.