MTN and Debt Collectors Failing to Clear My Name After Payment – 3 Months No Resolution

<div>My name is Somani Shirinda, i am extremely frustrated with the poor service I have received from MTN and their appointed debt collectors, Nudebt and Ludet. My MTN account was handed over for collection, and I have since paid the full outstanding amount. I was issued with a paid-up letter, confirming that my account has been settled. However, my name is still listed as suspended/blacklisted, and I am unable to proceed with anything that requires a clear credit record. For the past few months, I have been trying to resolve this issue with no success: MTN keeps referring me to their legal department The legal department does not assist and redirects me elsewhere I contacted the debt collectors, but they are also not helping I have sent multiple emails (over 10 days ago) and received no response When I call, I am sent from one number to another with no resolution MTN also referred me to log a dispute through VCCB, but when I submitted my dispute, I was told they cannot assist because MTN has not yet cleared my name on their system. This clearly shows a complete breakdown in communication between MTN and their debt collectors, leaving me stuck even after doing my part. I have fulfilled my obligation by paying the account, but MTN and their partners are failing to: Provide a clearance letter Update my credit profile Remove my name from the blacklist I request urgent intervention to: Issue my clearance letter immediately Update my credit record without further delay Remove any negative listing against my name I have attached proof of payment and the paid-up letter. This matter has gone on for too long and needs urgent resolution</div>