Inefficient customer service

I made a payment for my Telkom account on the 1st of February 2024, and I was told by the Nu debt consultant that my payment would be transferred to Telkom within 7-14 working days. I have called Telkom to enquire about this and they confirmed that they have not received any payment from Nu Debt for my account.

When I followed up again with Nu debt they said my payment was not allocated to my account and I should wait for another 7-14 days working days and yet the supervisor doesn't wanna talk to me to make this matter urgent. I have told them that it's not my fault that the payment is not allocated. I am so ****ed as my account is still suspended at Telkom and I am getting SMS and emails that my name will be handed over to the credit bureau. The name of the consultant is Lesedi and apparently, her superior is Karabo.