Incorrect SABC TV licence debt – paid, proven, still harassed by debt collectors

I have been incorrectly pursued for an outstanding SABC TV licence for over a year, despite having fully paid and repeatedly provided proof. The issue arose because SABC created two licence numbers — one linked to my old passport and a newer one linked to my SA ID. I have paid the correct licence (most recently October 2025) and multiple agents have confirmed they can see this on the system. Despite this:

I continue receiving “final demand” notices The matter has been handed to Nudebt, who send repeated SMS/emails Numerous emails to both SABC and Nudebt (with full documentation, ID, affidavit, and proof of payment) have gone unanswered Call centre agents acknowledge the issue but do not resolve it

I have even been assured (February 2026) that everything was fixed—yet the harassment continues. What I need:

Written confirmation that my account is settled Consolidation of the duplicate licence records Immediate cessation of all debt collection action

This has been going on far too long and needs urgent resolution.