*********** company and staff

I was a victim of identity theft. A cellphone contract was taken out **********ly using my ID and bank account. Telkom didn't bother verify details before approving this contract, otherwise they would have known that I am under the South African ***** Prevention Service and that I need to be contacted before taking out any form of credit. I reported this to Telkom. To date I haven't received a reference number but already I have been handed over to Nudebt. I keep on emailing them my documents and get no response. They are always sending messages to my 6 year old sons phone threatening to blacklist me. How do you send a message to a 6 year old and not to me, I have emailed 6 times with no response. This company is a joke.