CH
Claudia H

1 reviews | Active since Jul 2015

28 Jul 2015, 11:51

******* BILLING

Firstly, we received a phone call on the 10th July from Monica from Nudebt management saying that Altech Autopage had handed our business account over for NON-PAYMENT/OUTSTANDING PAYMENT!!! When i explained to Monica that we moved the account over from one company to another and have feedback from Altech stating that the change had been made, she then said i should email [Email Removed] and someone will get back to me. (What a joke!!!!). However, waiting patiently no one got back to me. <br> Then lo and behold it seems that Nudebt have issued an unauthorised payment off our bank account on the 16th July which, i called my bank and cancelled the transaction! Upon seeing this I then called the call centre and spoke to someone in the Naedo department, who said she would investigate and get back to me.The 28th July i received another call from Nudebt requesting payment and spoke the rudest individual imaginable who would not listen and the proceeded to cut me off, called Refiliwe. I then attempted to call back and called the call centre number on your website spoke to Bernice who out the phone down in my ear and the number does not work now??? Please assist! This is pathetic service!

0
Replies (1)
Nu Debt Management
Nu Debt Management's reply31 Jul 2015, 11:06
Official
Hello Sono1234*,

We acknowledge the receipt of your complaint.

Kindly be advised the above mentioned account is still under SONOVISION STUDIOS.

Kindly contact Altech Autopage to finalise the transfer of ownership.

o Altech Autopage Call Center: ***

We apologies for the delayed response.

Hope you find all the above in order

Kind regards

NuDebt Management (PTY) Ltd

Best regards,