I told you so!!!

What a shockingly amateur call centre. I have just gotten off the phone with probably the worst call centre operator I have ever crossed paths with in my life. That is of course since the last one of your call centre operators I spoke to. It was alleged that I owed an amount of R378 to new debt management. I had numerous WhatsApp conversations as well as and email trail going back and forth for ages. I have on numerous occasions notified them that I in fact do not owe the money they allege I do. Tuesday, the 20th of August at around about 9:50 am I consulted with one of your call centre agents who clearly needs a whole lot more training. I was patient to a point but that point passed. The long and short of the conversation was I was able to prove that I don't owe you money. Your agent then decides it is her privilege to talk over me and raise her voice. I suggest you review the transcript the transcript of this conversation and take action accordingly. Well I do understand the pressures of a call centre environment you need to learn to treat your clients better. Conclusion of the matter is we found that I don't owe you cent, however your people are either too lazy or incompetence or , some other reason maybe you can explain, to read your bank statement. I can see clearly why you have so many one star ratings. Besides the fact the woman didn't give me a chance to speak and to make my point her arrogance was very present. I hope that this could be a learning curve for your business because I would never hire you to collect debts for me. I look forward to your response.