I have had enough – it is not right.

The SABC did not send me an sms , nor an e-mail informing me that my licence is due for payment. Instead, a family member received a call from a company called NuDebt Management demanding to speak to the owner of the business in which I had registered my TV. The interesting thing is, I had this same episode with the SABC and Mbdcsolutions debt collection agents in September 2017 as well. The SABC hands over the account for non-payment, with no sms to me, nor an e-mail, and keep on adding late-payment penalties, without so much as a whisper to me that payment is due. The SABC is making extra money off me. The harassing debt management bullies are making extra money off me. I have had enough – it is not right. In 2017, after the incredibly rude phonecalls from Mbdcsolutions, I paid. At this time, Mbdcsolutions was in possession of my e-mail address and my cellphone number. Information which the SABC once again chose to ignore in 2018, as they, once again, did not inform me when payment of my licence was due, so they could milk more money out of me, by claiming that I did not pay my account. R265 becomes R474, and still without any communication form the SABC, the account is handed over to a new Debt Collection agency called NuDebt Management, who contacts a family member. (WHY? The SABC HAS MY cell number AND MY e-mail ADDRESS – info that was communicated to the SABC in September 2017. Mbdcsolutions ALSO has this information.) I call them – their phone lines stay engaged. I go onto the NuDebt site where I chat with an agent. After a long back and forth with threats of court orders against me, I stop the chat and go and see what my legal avenues are. I go to the OUTA website with some incredibly useful info on what the SABC and Debt Recovery agents may and may not bully you into. I go back and ask what the amount that is due is. It is R474. By this point, I am sick of fighting with a wall of procedural answers and ZERO help or answers to my questions from the debt collectors. I agree to pay. And ask for the banking details. They refuse to give me the banking details as they need to get a statement from the SABC first. When I insist on getting the banking details and demand to speak to a manager (by this time, I have had enough, I just want this people off my back and get on with my life,) I am simply ignored. No responses to the chats I post. NONE. They harass me to pay, and when I want to pay, they refuse to give me the banking details to make payment? To make a long story short: I was called at 07:24 by another agent, who gives me her nickname, NO SURNAME and then puts the phone down in my ear when I start to ask questions. I go online, get the e-mailed statement I waited for the day before and make the payment, PLUS 265 for next year’s licence. I send this proof of payment to the e-mail address provided in the tailend of the sender, who, I find out, is also the rude person who put the phone down in my ear after calling ME! I also cc two other addresses she CC’ed in her mail to me. I ask for acknowledgement of receipt. I get none. The mail to the sender bounces back and the two persons cc’ed in do not acknowledge receipt either. I go online to the chat again to get an alternative e-mail address AND THE AGENT DEMANDS TO KNOW MY ID NUMBER? For what?! They have my e-mail address, my phone number and my SABC account number and now they want my ID Number because I asked for an alternative e-mail address? I started to wonder whether this is a ****… I check my e-mails when I send my query and acknowledgement to the new address provided. And guess what – I receive a new bill, on my account for the exact same amount that I had paid less than 10 mins before. And my e-mails to the sender keeps on bouncing back. I go back to the chat and name all the people I have been speaking to, to find out if they actually work at NuDebt. They do. But still no answers form the 3 e-mail addresses I have been sending mails to, no answer from queries to my request for an answer as to why I received another demand e-mail – nothing! Finally, I get an e-mail from the original statement sender, saying that the payment has been received, but any responses I send to her address, or the two persons cc’ed in, either bounce back or remain unanswered. It is now 24hours later. Of the 12 e-mails I have sent, ONE has been answered. Still no answer on why I received a bill again. Will I have be having this experience again tomorrow? And next week? Is this agent of the SABC going to keep sending me demands for payment on accounts which have been paid!? How many other people are being milked and bul**** by the SABC and Debt Recovery agencies in this way? Why is this bullying and lack of communication allowed? Is it because they do not want anything in writing that might come back to bite them on their ears?