HORRIBLE CUSTOMER SERVICE RECEIVED FROM AGENT THIS MORNING

<p>I have had the worst experience ever with one of your agents. She did not want to firstly assist me, did not want to take my debit order arrangement. She then proceeded to speak while iI was talking and is ****** RUDE!!!!</p> <p>I then asked for her name and surname she also refused to give it to me. I asked to speak to a manager and i was told what every call centre does: THEY ARE CURRENTLY IN A MEETING. I asked for the name of her Team Leader – she then said that she cannot give the name because they are not willing to come to the phone!!!!!!!!!!!!!!</p> <p>This agent needs to go for a hearing aid or something – or better yet – FIRE HER!!!!!!!!!!!!!!!!!</p> <p>This is my debt – and I will pay what I CAN AFFORD!!!</p> <p>Now I want you to go and listen to that call!!!!! It was this morning at 09:23 I think and today’s date: 31-10-2016 – and it was from number: ********** 058- which is my work number! This *********** person’s name is something like: biyacale</p> <p>I want a written apology from this agent and I want a Team Leader to call me immediately to arrange my debit order.</p> <p>My number is ********** 439</p> <p>SORT THIS OUT NOW!!!!!!!!!! AND I WANT A WRITTEN APOLOGY FOR THE WAY IVE BEEN TREATED!!!!!!!!!!!!!!!!!!</p>