Horrible Customer Service

Nu Debt Management and it's employees have proven to be *********** and unable to assist with a simple query.

I called in and spoke to 3 people who were unable to assist or provide any answers as to why I keep receiving SMS's saying I owe Telkom money.

I first spoke to Mathome Nkosi who did not even open my profile but instead asked me to go and calculate how much I have paid to see what is owing. When I asked to speak to a manager he refused to transfer and said I must call back in an hour and dropped the call on me.

I then spoke to Karobo Moloi who said her supervisor is on lunch and I need to send through **** of payment for them to stop sending me SMS's.

I sent through the P.O.P. and spoke to Rose Maseko - she was the worst and does not know how to provide basic customer service. She refused to provide her name and answered all the questions I had very rudely. She laughed on the call and did not want to provide any information. After repeating my ID 4 times she was still not able to access my account.

Your employees need training in basic customer service. This company services Telkom so no surprise that both are useless at customer service.