1 reviews | Active since Apr 2013
Harassment of incorrect client
I keep on receiving smses stating that I need to pay an outstanding amount of R7000 for my tv licence. I emailed NuDebt management from whom I am receiving the emails and INFORMED them that they have the wrong person as my surname is SMIT and not SMIT. The ID number that they gave on the sms is not mine and also forwarded proof of payment for my TV Licence account as well as my account details for them to confirm. I was emailed by a call centre agent Veronica Raedani who provided me with the information of the person they are looking for and enquiring if it is me or the person is known to me.<br> <br> I did not respond because I had explained everything in my previous email and gave them the information to confirm this on the SABC system. How stupid are you? This was in Nov 2014.<br> <br> I have now again received the same sms (after 1 year) stating I owe them the same amount R7000.00.<br> <br> Seriously no wonder SABC has so many outstanding debtors as the Debt Collecting firms they hire are useless<br> <br>
We acknowledge the receipt of your complaint.
Referring to your complaint we did an investigation and found the following.
o It was indeed found that the account doesn't belong to you.
o Also, that on 24th November 2014, Veronica sent you an email,
Advising you of the above, as well as the fact that your email address would be removed from our system.
o Lastly; this account was closed on the 29th January 2015;
Therefore, the sms's which you've been receiving could not have been from NuDebt Management
Kindly revert back to the sms messages which you have been receiving,
Confirming which company has been sending you these messages.
Kind Regards
NuDebt Management (Pty) Ltd.
We acknowledge the receipt of your complaint.
Referring to your complaint we did an investigation and found the following.
o It was indeed found that the account doesn't belong to you.
o Also, that on 24th November 2014, Veronica sent you an email,
Advising you of the above, as well as the fact that your email address would be removed from our system.
o Lastly; this account was closed on the 29th January 2015;
Therefore, the sms's which you've been receiving could not have been from NuDebt Management
Kindly revert back to the sms messages which you have been receiving,
Confirming which company has been sending you these messages.
Kind Regards
NuDebt Management (Pty) Ltd.