LM
Leona M
1 reviews | Active since Dec 2015
09 Dec 2015, 11:38
***** under my name
Nu debt deduct R1500 from my account since May 2015. I keep reversing it because I do not have an account with them. I keep calling and sending mails to enquire about this matter, but Dineo keeps promising to get back to me. Till to date nothing has been done. Today I have received an sms that says I must pay R3110.97, when I call Dineo she tells me that the deduction is for Telkom. and there is nothing she can do. I find it unprofessional because he last mail stated that she will put that account on hold until she finish with the investigation. can someone please assist.
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Nu Debt Management's replyOfficial
10 Dec 2015, 17:30Hello mbonima,
We acknowledge the receipt of your complaint.
Please be advised that we did investigate the above mentioned matter and found the following.
When Dineo actioned the matter she has placed the matter on hold to refrain debit orders from going off on this account.
The matter was then escalated to Telkom head office ,where is was escalated to Telkom ***** centre
The matter is current still under investigation, once investigation has been done Telkom will provide you with a letter stating that ***** has been confirm that depending on their findings.
Take note that a follow up was sent to Telkom
As soon as the matter has been resolved you will be notified
Kind Regards
NuDebt Management (PTY) Ltd
We acknowledge the receipt of your complaint.
Please be advised that we did investigate the above mentioned matter and found the following.
When Dineo actioned the matter she has placed the matter on hold to refrain debit orders from going off on this account.
The matter was then escalated to Telkom head office ,where is was escalated to Telkom ***** centre
The matter is current still under investigation, once investigation has been done Telkom will provide you with a letter stating that ***** has been confirm that depending on their findings.
Take note that a follow up was sent to Telkom
As soon as the matter has been resolved you will be notified
Kind Regards
NuDebt Management (PTY) Ltd
Nu Debt Management's reply10 Dec 2015, 17:30
Official
Hello mbonima,
We acknowledge the receipt of your complaint.
Please be advised that we did investigate the above mentioned matter and found the following.
When Dineo actioned the matter she has placed the matter on hold to refrain debit orders from going off on this account.
The matter was then escalated to Telkom head office ,where is was escalated to Telkom ***** centre
The matter is current still under investigation, once investigation has been done Telkom will provide you with a letter stating that ***** has been confirm that depending on their findings.
Take note that a follow up was sent to Telkom
As soon as the matter has been resolved you will be notified
Kind Regards
NuDebt Management (PTY) Ltd
We acknowledge the receipt of your complaint.
Please be advised that we did investigate the above mentioned matter and found the following.
When Dineo actioned the matter she has placed the matter on hold to refrain debit orders from going off on this account.
The matter was then escalated to Telkom head office ,where is was escalated to Telkom ***** centre
The matter is current still under investigation, once investigation has been done Telkom will provide you with a letter stating that ***** has been confirm that depending on their findings.
Take note that a follow up was sent to Telkom
As soon as the matter has been resolved you will be notified
Kind Regards
NuDebt Management (PTY) Ltd