Formal Complaint – Nudebt

Formal Complaint – Nudebt I am extremely frustrated and disappointed with the service I have received from Nudebt regarding the settlement of my account. I recently spoke to one of your agents with the intention of settling my account. During the conversation, the agent specifically advised me that they would speed up the process and informed me that I could make an immediate payment, assuring me that everything would be in order thereafter. I re**** on the information and assurance provided to me by your representative and proceeded accordingly. Unfortunately, despite doing what was requested, nothing appears to have been actioned. What is even more concerning is the complete lack of communication and follow-up from Nudebt. I have attempted to obtain feedback regarding my account, but I am struggling to get any meaningful assistance. Calls are not being answered and attempts to communicate via WhatsApp have also been unsuccessful. This level of service is completely unacceptable. If an agent makes a commitment to a customer and provides specific instructions regarding payment and the settlement process, I expect the company to honour that commitment and ensure that the matter is properly followed through. At this stage, I feel as though I was given assurances simply to get the payment made, with no proper follow-up or accountability afterwards. This has left me extremely frustrated and questioning the reliability of the information provided by your representatives. A company handling customers' financial accounts should have proper communication channels, provide feedback, and take responsibility for resolving customer queries. Customers should not have to repeatedly chase a company for basic information after following the instructions provided by its own agent. I am therefore requesting that this matter be escalated to a senior manager immediately and that I receive a clear written response confirming: What happened to my settlement request; Whether my payment has been correctly allocated; What action was supposed to be taken following my conversation with your agent; Why I have received no feedback; and What the next steps are to finalise the settlement of my account. I strongly believe that companies providing this type of service need to be held accountable for the way they communicate with and treat their customers. The experience I have had with Nudebt has been extremely disappointing, and in my honest opinion, this standard of service should not be acceptable. I expect this matter to be investigated properly and resolved without any further unnecessary delays.

Kind regards, Caleb Narainsamy