****ED OFF AND ANGRY CUSTOMER

Good day,

l have a Cell C account which was handed over to Nudebt Management and l made a payment arrangement with Nudebt to pay the account in monthly installments of R500. l always pay my account every month and l have even increased the amount to R600 now. To my surprise, l am getting threatening smses from Nudebt since last week for NOTICE OF DEMAND as if the account is not being paid as per the arrangement. The reference number on the sms is different from the one that l have been using all along to pay my account. When l called your offices last week on Friday the 16th of January 2024 after receiving the sms the consultant told me that this reference number on the smses l'm getting is not for Nudebt and she said their reference numbers do not start with 2002. When l gave her the reference number which l always use when making payments , she could see all the payments that l have done up to the last payment which l did on the 27th of January 2024. l called again today the 19th of January 2024 after receiving a notice of demand and the consultant, Melita, told me that the reference number on the smses is the new one which l should use going forward when making payments, the old one is no longer in use. She could not pick up ay payments on both the old reference number and the new one. She said l have not done any payment ever since the account was handed over and l was very very ****ed off. If Nudebt has changed reference numbers why wasn't l informed about that so that l know which reference numbers to use going forward. If the reference numbers have changed, why doesn't the company link my old payments to the new reference number, than for me to be told that there are no payments reflecting? Why is there no official communication regarding this change of reference numbers? Now how do l know which reference number l need to use going forward when making payments. l need a statement showing all the payments that l have done on this account to date.

Regards